Account & Data Deletion

How to request deletion

1. 1

   Email our support team at support@castflow-7.online with the subject “Request to delete my account and data” and include the email address registered to your CastFlow account.

2. 2

   We’ll confirm your request and verify that you own the account.

3. 3

   Your account and the data listed below will be permanently deleted within 30 days of verification.

4. 4

   You’ll receive a confirmation email once deletion is complete.

Data we delete

Removed within 30 days of verifying your request.

• Account profile (name, email, and role)
• Podcasts and episodes you created
• Follows, favorites, and playlists
• Listening history
• Ratings and reviews
• Channel memberships and messages
• Creator preferences and Neurosystem results
• Support tickets and inquiries
• Subscriptions and creator tool purchases
• Donations and sponsorship records
• Ad impressions tied to your account
• Identity verification requests

Data we keep & retention

Limited records may be kept to meet legal, tax, or security obligations.

• Anonymized, aggregate analytics not linked to you — retained indefinitely for product improvement.
• Records required by law or to prevent fraud/abuse — retained up to 90 days after deletion where legally required, then removed.
• Completed financial transaction records — retained up to 90 days to meet tax and accounting obligations, then permanently deleted.
• Public content others have interacted with may remain until those interactions are removed, but your identifying information is stripped.